I have more than 30 years of experience in organizational leadership, operations, administration, finance, information technology, and management consulting. In the information technology field, I have held positions in executive leadership, software development, project management, product management, business development, consulting, sales, and marketing. I have a global acumen having worked in the United States, Canada, the Middle East, and other international markets. I am a seasoned entrepreneur with executive experience in private and publicly traded companies. I have a proven record in starting up and scaling organizations from the ground up, attracting and retaining talented individuals, and building results-oriented success-driven teams.
Areas of Expertise
My areas of expertise include Leadership and Culture; International Development; Gap Analysis and Needs Assessment; Organizational Behavior and Change Management; Business Process Re-engineering, Outsourcing, and Offshoring; Cyber Security and Information Security Auditing; Critical Thinking and Strategic Planning; Global Operations, Supply Chain, and Logistics; Internet, e-Commerce, and Cloud Strategies; Corporate Governance and Financial Control; Enterprise and Mobile Applications Development; Global Product Development and Launch; Enterprise Solutions Implementation; and Startups, Mergers, and Acquisitions.
UNESCO, Iraq, UNICEF, Iraq, and UNICEF, Lebanon
Senior Consultant - Education Sector
(Oct 2013 - Present)
- Engaged on three projects with the United Nations Educational, Scientific, and Cultural Organization (UNESCO) – Iraq and the United Nations Children’s Fund (UNICEF) – Iraq to support the Ministry of Education and the Ministry of Higher Education and Scientific Research for the Iraqi Public Sector Modernization Program (IPSM) to automate processes for managing schools, employees, teachers, and students.
- Engaged on a project with the UNICEF – Lebanon to support the Ministry of Education and Higher Education in Lebanon to automate processes for managing schools, employees, teachers, and students at the Directorate General of Technical and Vocational Education.
- Instituted national data systems to enable measuring student learning achievement and human resource performance.
- Led the design, development, and implementation teams for a nationwide Education Management Information System (EMIS) targeting the illiteracy eradication initiative and the public education sector including formal education as well as technical and vocational education and training (TVET).
- Conducted needs analysis for data classification and security to protect information related to schools, students, and employees.
- Led local and international consultants in performing all activities related to the projects including day to day activities, work plans, and risk management and mitigation.
American University of Beirut, Beirut, LEBANON
(Jul 2011 – Aug 2013)
Incorporated in 1866 in New York, American University of Beirut (www.aub.edu) and its medical center (www.aubmc.org) are leading providers of education and healthcare services in the Middle East.
Associate Chief Information Officer
Initially retained as a consultant to lead the restructuring and turnaround of the information technology organization; recruited by the CIO to provide leadership, execution oversight, governance, and operation of all technology services and projects; led strategic planning and execution of strategic priorities and operational objectives; reviewed existing systems, processes, and methods; formulated new and revised systems; recommended appropriate changes to effect improvements, reduce costs, and enhance efficiency across AUB and AUBMC.
- Reduced recurring IT operating expenses from the top 10 suppliers by 39%.
- Added more governance and controls resulting in improving the automation of transactions affecting cash inflows and outflows from 40% to 95% across AUB and AUBMC.
- Extended the implementation of the Oracle eBusiness Suite enterprise resource planning solution into new departments within the university, the medical center, and the New York office, including supply chain management and endowment funds management.
- Implemented enterprise application integration and analytics by integrating 23 heterogeneous systems.
- Improved customer responsiveness by consolidating 16 dispersed and disconnected information technology departments into a central organization.
- Participated in the Institutional Change Control Board (ICCB), defined corrective actions based on seven years of external/internal audits and consultant reports, and coordinated among senior executives to institute process improvements thus reducing the correction action items list by 72%.
- Developed service level agreements and performance metrics for IT resources in alignment with strategic objectives and customer success; and led the IT organization to meet 85% of its committed SLAs.
- Assumed interim roles of Chief IT Quality & Compliance Officer, Director of Applications Management and Administration, and Director of IT Customer Success
eSharing Corporation S.A.L., Beirut, LEBANON
(Sep 2008 – Jul 2011)
eSharing (www.esharing.com), an information technology solutions provider of business and management consulting and enterprise application solutions including enterprise resource planning, healthcare patient security management, customer relationship management, and document management and control.
Chairman & Chief Executive Officer
Led operations globally and grew the company’s product and solutions offering; provided strategic plans for market positioning and expansion into new vertical markets and territories.
- Grew revenue by more than 72% and doubled the customer base within 18 months.
- Expanded the customer base internationally into 8 different countries.
- Achieved a year-to-year growth rate of 29% in profits from 2007 to 2010.
- Developed a Cloud-based media asset management and document management systems.
- Conducted executive level training on leadership, negotiations, conflict management, and team efficiency.
PacRim Venture Partners, Menlo Park, California, U.S.A.
(Mar 2000 – Jun 2011)
PacRim Venture Partners (www.pacrimpartners.com) is a professional venture capital firm that invests primarily in Silicon Valley-based information technology companies. Venture Partner Focused on firm’s enterprise and wireless software deal flow; assessed and evaluated all deals and potential investments.
- Angel investor, advisory board member, and lead investor in CafePress.com (now public company Nasdaq: PRSS), an e-commerce portal for virtual merchandising stores featuring a catalog of more than 250 million products.
- Founder and angel investor of a social networking technology company, which was sold to a publicly traded company one year later for $18 million.
Agile Software Corporation, San Jose, California, U.S.A.
(Apr 1997 – Sep 2006)
Agile (www.agile.com), a provider of Product Lifecycle Management (PLM) solutions for the supply chain. Oracle Corporation acquired Agile in 2008.
Senior Vice President & General Manager, SME Solutions Division
(Dec 2003 – Sep 2006)
Led the division focused on developing and marketing PLM solutions for the Small and Medium Enterprises; managed and grew an organization generating $40 million in business; established an offshore software development center in China with a small development team in San Jose; built a global eco-system consisting of value added reseller and implementation partner channels.
- Created a Cloud-based solution offering for product lifecycle management solutions.
- Exceeded revenue targets by more than 10% for eight consecutive quarters.
- Attained an average of 14% sequential quarter-to-quarter revenue growth for eight consecutive quarters.
- Generated $650,000 in revenue annually per employee.
- Beat operating expenses and cost of goods sold targets by average 10% for eight consecutive quarters.
- Reduced cost of goods sold from 14% to 3% of license revenue.
- Achieved an average net contribution margin of 27% for two consecutive years.
- Implemented compliance strategies for Sarbanes-Oxley SOX 404, Capability Maturity Model Integration (CMMI), FDA 21 CFR Part 11 on electronic records and signatures, Health Information Portability and Accountability Act (HIPAA), and ISO 9001 for customers that require compliance.
Senior Vice President, Products & Technology
(Jan 2001 – Dec 2003)
Officer of the company on the executive staff team leading a 350-person organization; ensured compliance with the U.S. Foreign Corrupt Practices Act (FCPA) across all offshore locations; led product development and product management team with a $27 million annual budget across six countries (U.S., Canada, Germany, China, India, and Hong Kong).
- Reduced development operating expenses by 45% (10% in 2001, 33% in 2002, and 8% in 2003).
- Established offshore software development centers in China, Hong Kong, and India, and increased head counts by 83% while reducing R&D costs by 45%.
- Successfully integrated six acquired companies in the Products and Technology organization, five of which in 2003.
- Instituted agile development processes that improved efficiencies, eliminated redundancies, and reduced cycle times across all development centers.
- Executive sponsor for Hitachi, the largest Agile customer, generating $14 million in revenues, as well as for GlaxoSmithKline, the second largest pharmaceutical company in the world, resulting in more than $4 million in incremental sales.
- Led standardization and development efforts that resulted in the industry’s adoption of the Product Data eXchange (PDX) standard, which is an XML definition of the product record.
- Defined and implemented a company-wide Product Life Cycle (PLC) process defining responsibilities, activities, and deliverables from feasibility, concept and definition to maturity and phase out.
- Exceeded MBOs in every single quarter since joining the company.
- Canceled internal projects that were not core to Agile’s business and partnered with technology providers like Cimmetry and Centric releasing products within 9 months of sealing the partnership deals.
- Developed focused solutions to meet the needs of electronics and high tech, life sciences, and industrial verticals.
- Audited by customers and prospects in the life sciences industry, per FDA regulations, passed 100% of audits, and ranked in the top 10% IT vendors for product and process quality by auditing companies like AstraZeneca, GlaxoSmithKline, Hill-Rom Hillenbrand, Johnson & Johnson, Playtex, Tyco Healthcare, and others.
- Improved product and service quality resulting in increasing customer satisfaction index from 3.4 to 4.6 (out of 5) over a period of ten quarters. According to AMR Research, an independent enterprise software research firm, Agile had the highest customer satisfaction in the industry.
- Timely delivery of releases: 40% ahead (~13 days), 22% on schedule, and 38% delayed (~11 days).
- Added four new product lines and migrated entire product lifecycle management solution footprint from proprietary client/server Windows-based architecture to standards-based J2EE architecture in 18 months.
- Released globalized products simultaneously for the first time in the company’s history.
- Shipped four major releases in 2001, five major releases in 2002, and four major releases in 2003, in four languages.
Vice President, Marketing & eServices
(Apr 1997 – Jan 2001)
Led product marketing and product development teams; defined and communicated positioning to customers, prospects, industry and financial analysts, and the press. Responsible for implementing Agile’s solutions and hosted eServices targeting public and private exchanges; assisted the CEO and CFO with investor relations and managed activities such as the quarterly earnings announcements and financial analyst briefings.
- Built up Agile’s marketing and product management organizations.
- Architected and managed the development of Agile’s business-to-business portal, www.MyAgile.com.
- Successfully implemented three hosted solutions through partnerships with WebEx, PartMiner, and Ariba.
- Implemented an intranet and extranet for Agile’s subsidiaries, distributors, and partners and expanded Agile’s presence in Europe and Asia.
- Contributed to the Initial Public Offering and Secondary Offering efforts by helping draft SEC filings and preparing road show presentations and video testimonials. Both offerings raised more than $300 million.
- Secured extensive press coverage for Agile and instituted corporate identity processes and guidelines.
- Designed, developed, and launched Agile’s web site within two months of joining the company.
Starfish Software, Inc., Scotts Valley, California, U.S.A.
(Dec 1995 – Apr 1997)
Starfish (www.starfish.com), a provider of mobile infrastructure solutions. Motorola acquired Starfish in 1998.
Led a team of developers, quality engineers, product managers, and marketing managers; analyzed market requirements, performed strategic planning, and wrote functional requirements and software design specifications, technical papers on product strategy, positioning and competitive offerings; presented product strategies to customers, industry analysts, and the press.
- Closed an $8 million deal with Corel to include Starfish technology in their WordPerfect Office Suite.
- Established a strategic relationship with Netscape and Microsoft within two months of joining Starfish.
- Led the product teams in designing and developing the patented TrueSync synchronization technology between enterprise software applications, wireless devices, mobile phones, as well as serverless e-mail-based scheduling over the Internet.
- Released two products, on time, for Java-based enterprise applications for scheduling and directory services.
Novell, Inc., Scotts Valley, California, U.S.A.
(Jan 1995 – Dec 1995)
Novell (www.novell.com), a manufacturer of computer networking and business applications software. Senior Product Manager, Applications Analyzed market requirements and performed strategic product planning; wrote technical specifications, market requirements, and consolidated them in design documents; wrote technical papers on product strategy, positioning and competitive benefits and features. Provided advanced technical training and support to customers and systems engineers worldwide; assisted field salesforce in pre-sales activities; oversaw activities of developer relations staff to ensure success of recruiting 3rd party vendors.
Senior Product Manager, Applications
- Initiated and conducted a review of Quattro Pro compatibility tests against Excel and Lotus 1-2-3, then wrote the design specifications for more than 130 new functions and new Excel and Lotus file drivers.
- Implemented procedures for product translation and localization resulting in the simultaneous release of English, French, Italian, German, and Spanish versions, generating incremental revenue of more than $5 million.
- Contributed to winning deals exceeding $11 million with GTE, Price Waterhouse, and the State of Florida.
- Won the “1995 Employee of the Year Award" in November 1995. At the time, Novell had more than 7,000 employees.
Borland International, Inc.
(Feb 1991 – Jan 1995)
Borland (www.borland.com), a developer of business applications software, databases, and software development tools.
International Product Manager, Databases (Scotts Valley, CA, USA)
(Jun. 1994 – Jan. 1995)
Responsible for the dBASE product internationalization, worldwide product marketing, and sales targets; led 14 International product managers; managed product launches; communicated with international subsidiaries to facilitate creation of marketing and sales plans; established electronic information distribution system between headquarters and worldwide subsidiaries.
- Localized dBASE into 9 languages within a 3-month period, resulting in the increase of international product sales by 45%.
- Created technology transfer curriculum and provided technical training to employees and partners worldwide.
Product Manager, Applications (Toronto, ON, Canada)
(Feb 1993 – Jun 1994)
Responsible for Quattro Pro and Borland Office products; assisted sales in securing site licenses and create vertical market applications in banking, finance, and engineering; prepared marketing plans, competitive analysis, forecasts, distribution, and other marketing programs.
- Based in Toronto, responsible for Quattro Pro and Borland Office products
- In 1993, achieved record sales for Quattro Pro ($8 Million and 200,000 units) exceeding 1992 figures by 205%.
- In 1993, exceeded overall unit and revenue quotas set for products (160% units and 115% revenue).
- Generated incremental revenues by conducting specialized and advanced training courses on customer sites and developing TaxPro, a Canadian Income Tax spreadsheet application.
Systems Engineer (Montréal, QC, Canada)
(Feb 1991 – Feb 1993)
Responsible for Borland product sales and technical support in Eastern Canada and for Borland French products across Canada.
- Received the Country of the Quarter Award (3rd Quarter 1992).
- Helped secure more than $6.5 million in business from the Department of External Affairs, Department of Consumer Affairs, Bank of Canada, and Bank of Nova Scotia.
- Identified and resolved product-related problems (120 customer inquiries on average per week).
- Prepared detailed bilingual specifications for all Borland products.
(Jan 1980 – Jan 1991)
Prior to joining Borland, I held various positions in software engineering, software quality engineering, solutions consulting, and sales management with Prime Computer (United Arab Emirates), Data General (United Arab Emirates, Saudi Arabia, Lebanon), and Honeywell Information Systems (Boston, Massachusetts, USA).